Withdraw From Your Purchase

You have 14 days from the day you, or a person you designate (other than the carrier), receive your item. You do not need to give a reason. Simply submit the form above or send us a clear written statement within this period.

Please ship the item within 14 days of submitting your withdrawal request. The deadline is met as long as you dispatch the item before the 14 days have passed, even if it arrives later.

You cover the direct cost of returning the item to us in Japan, including any customs or handling fees. If your item is defective, was damaged in transit, or is not what you ordered, we cover the return cost. Because every piece is one of a kind, please use a trackable, insured service and pack it carefully, ideally in its original paulownia wood box.

We refund all payments you made, including standard outbound shipping, within 14 days of receiving your withdrawal request. The refund goes to your original payment method at no extra cost to you. We may hold the refund until the item arrives back with us or you send proof of shipment, whichever comes first. Your bank or card provider may need a few extra days to post it.

Custom work, such as special orders or pieces made or personalized to your specifications, cannot be withdrawn. Gift cards are also non-returnable. If you are unsure about your item, please ask us before submitting.