Kintsugi: Customer Support & FAQs
Yes. Import duties and taxes may apply depending on your country and are the buyer's responsibility. If fees are due, DHL Express will email you a secure payment link before delivery. Please see our Shipping Policy for details.
All pieces are one of a kind. Once a piece is sold, it will not be restocked.
Our website always shows our full current inventory — what you see online is what is available.
Authentic kintsugi restoration is done entirely by hand using traditional urushi lacquer, and each piece takes about four months to complete. For this reason, new pieces are added occasionally and release dates are not fixed.
🎁Need a gift soon?Browse ourIn Stock collectionfor pieces ready to ship.
📩Not in a hurry?Join our newsletter to be notified when new pieces are released.
⚠️ Temporarily unavailable.
We are not currently accepting restoration requests from customers as we are focusing on restoring pieces for our own collection.
We are also unable to recommend kintsugi or urushi artists in other countries. Every piece we present has been restored by us, and we prefer to speak only for work carried out by our own hands.
Thank you for your understanding.
We don't have a retail store, but you can book a private kintsugi shopping experience in Ritto — just 25 minutes from Kyoto by train. Reservations must be made at least 7 days in advance. See our Visit page for details.
We do not offer workshops or lessons for visitors. For experienced artisans, an advanced intensive course may occasionally be arranged, though none are currently scheduled.
No, we do not sell kintsugi kits or materials. Sorry!
Unfortunately, no. The Kintsugi Labo JAPAN is an online gallery offering only completed works — each piece created and finished by our affiliated artists.
Every work in our collection is one of a kind. We invite you to explore our currently available kintsugi pieces to discover the artistry of our affiliated artists.
No. Our kintsugi pieces are sold directly to individual customers only. We do not offer wholesale or permit resale.
Kintsugi Inquiries & Contact Form
📌 Before You Submit
Please review the FAQ above first — your answer may already be there.
- Fields marked with an asterisk (*) are required.
- We typically respond within 1–2 business days.
- We do not send automatic confirmation emails. Please save a copy of your message before submitting.
- Make sure your inbox accepts emails from info@isono-revitalizing-office.jp. If you don't hear back, check your spam folder.
- Please write your message in English or Japanese.
- By submitting this form, you confirm that you have read and understood our Privacy Policy.
🕘 Business Hours (JST)
Mon – Fri: 9:00 a.m. – 5:00 p.m.
Closed on weekends and national holidays.