Inquiries

Kintsugi Support & Frequently Asked Questions

Shipping, repairs, purchase & more—find answers to your questions below.

Yes, depending on your country, import duties or taxes may apply.These fees are not included in the item prices and are the buyer’s responsibility.
DHL Express, our courier, will email you a secure payment link if needed, and you can easily pay online before delivery. View Shiiping Policy

Helpful Notes Before You Submit Your Inquiry

  • Please check the FAQ section above before submitting your question—your answer may already be there.
  • We're happy to hear from you! Just use the form below to get in touch.
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  • Since we do not send automatic confirmation emails, we recommend that you save a copy of your message before submitting the form.
  • By submitting the form, you acknowledge that you've read and understand The Kintsugi Labo JAPAN Privacy Policy.

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