Inquiries
Kintsugi: Customer Support & FAQs
The Kintsugi Labo JAPAN does not have a regular store. However, we offer in-person sales either in Kyoto City or at our artisan workshops in Shiga Prefecture, depending on your preference. All visits require at least one week's notice. Click here for more details. For more details, click here.
No. We offer free Kintsugi experiences only for those who purchase Kintsugi pieces at our artisan workshops in Shiga Prefecture.
Important Notice: Temporary Suspension of Kintsugi Restoration Services:
In order to focus on creating new Kintsugi pieces, we are temporarily pausing the acceptance of Kintsugi restoration service requests. We deeply regret any inconvenience this may cause and thank you for your understanding.
We occasionally offer a Mastery Program for intermediate and advanced Kintsugi practitioners. Applications for the 2025 program are not yet open. Click here for more information about past programs.
No, we do not sell Kintsugi kits. Sorry.
No, we don't purchase Kintsugi pieces brought in by customers. Our focus is on creating and selling authentic Kintsugi pieces made by our skilled Japanese lacquer artisans.
No, we do not offer wholesale or allow resale. Our Kintsugi pieces are sold directly to customers only.
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