Products and Warranty Policy

It is the responsibility of the owner of Kintsugi to ensure proper setting and cleaning.
- The Kintsugi portion of the vessel is natural urushi (Japanese lacquer). After use, wash the pieces using a soft sponge and food-safe detergent. Rinse them in lukewarm or cool water and completely dry them using a soft dish cloth.
- Do not soak them in hot or cold water for long periods of time. This may cause the urushi or maki-e lacquer to peel or fracture.
- The urushi (Japanese lacquer) may break or the maki-e lacquer decoration may peel off if the piece is dropped or if it collides other with hard objects. Please handle these pieces carefully.
- Do not place these pieces in the microwave or dishwasher.
All Kintsugi, vessels, and parts manufactured for The Kintsugi Labo JAPAN are warranted to the original purchaser to be free from defects in materials and workmanship for a period from the date of delivery of ONE YEARS.
- Warranty
The Kintsugi Labo JAPAN will restore without charge the equipments that are determined by The Kintsugi Labo JAPAN to be defective in manufacture under normal use and service during the warranty period. Kintsugi products are very fragile and will not withstand rough treatment such as being dropped, stood upon, bent or wrecked. Such treatment voids the warranty on these products.
Further, our warranty does not apply to any product that has been misused or used for commercial or rental purposes.
The user assumes the risk of any personal injuries, damages to or failure of the products and any other losses if the units are used for other than intended purposes.
The parties hereby consent to and confer exclusive jurisdiction upon Japan Otsu (Shiga Prefecture) District Court over any disputes arising out of or relating to this Agreement.