Return/Exchange Policy

Thank you for visiting The Kintsugi Labo JAPAN. We are glad to have you here.

The vast majority of our customers order directly through our website without the opportunity to try one first.

We know how risky that can feel, and we want you to know that we will support you with questions about products to help learning to use. Our return policy is outlined below.

All products purchased through our website are returnable within 30 days of delivery for a refund of the purchase price minus a 25% restocking fee.

The products must be returned undamaged and packed adequately in its original box to be eligible for a return.

If the product has not been used, a full refund will be processed.

The product must be returned undamaged and packed adequately in its original box.