Private Kintsugi Viewing & Purchase, Just Outside Kyoto
Your Private Kintsugi Salon
Experience our Kintsugi collection in the intimate setting it deserves. Visit our exclusive showroom, available by appointment only, located in a restored Japanese folk house in Ritto. It's just a 25-minute train ride from Kyoto. This is a rare opportunity to view and purchase such a wide variety of masterpieces in Japan, guided by our specialist.
Getting to Our Showroom from Kyoto – Travel Overview
Below is a quick guide to help you reach our meeting point at JR Ritto Station from Kyoto Station.
📍 Meeting Spot: JR Ritto Station
⏰ Meet-up Times: 10:00 / 14:00 / 15:00
Availability may vary by date.
Please book at least 7 days in advance and select your preferred time on the form.
🚆 From Kyoto Station
- Line: JR Biwako Line
- Platform: Usually Platform 2 at JR Kyoto Station
- Train type: Local (普通) only – Special Rapid trains do not stop at Ritto.
- Direction: Bound for Yasu / Maibara / Nagahama Station
- Travel Time: Approx. 25 minutes
- Fare: Around ¥410
- Tickets: No reservation needed
- IC Cards: Suica, ICOCA and other IC cards accepted
🚗 From Station to Showroom
Upon arrival at JR Ritto Station, our staff will meet you and drive you about 10 minutes to the private showroom, where your visit begins.
🗺️ Route Map: JR Biwako Line from Kyoto to Ritto
By Train from Tokyo, Kyoto, and Osaka
Just 25 minutes from Kyoto, our private showroom offers a peaceful escape from the crowds.
It’s easily accessible by train from Tokyo, Osaka, and other major cities.
Use the guide below to plan your exclusive viewing of our Kintsugi collection.
Train Access Maps
Tokyo, Osaka, and Kyoto → JR Ritto Station (via Shinkansen, Express, Highway Bus + JR Biwako Line)
A Tranquil Welcome & Kintsugi Introduction
Start your visit with a quiet cup of tea in our private showroom, which is housed in a restored Japanese folk house. Our Kintsugi specialist and store curator, who is intimately involved in the creative process, will provide a comprehensive introduction to the world of Kintsugi. Through a live demonstration with actual tools and urushi lacquer, you will learn about its history, philosophy, materials, and techniques.
Please note: This is a curated shopping experience - not a hands-on workshop or artist meet-and-greet.
Private Viewing of Unique Works
On the day of your visit, browse our complete selection of available Kintsugi pieces, including any specific works you requested in advance. You will also have the rare opportunity to view works in progress and gain insight into the artistry and philosophy behind each piece. The quiet, unhurried space invites thoughtful appreciation and meaningful discovery.
Secure Purchase & Worldwide Shipping
If a piece resonates with you, you may purchase it on the spot using a credit card in Japanese Yen. We accept credit cards only—cash is not accepted. Payments are processed via the SQUARE system, and the exchange rate of the day will apply. All retail prices include Japanese sales tax.
Please note: we are not a tax-free store.
You may take your purchase with you or choose secure international shipping via DHL Express. (Some regions may be excluded. Please inquire.)
Memorable Farewell & Drop-Off at Ritto Station
We’ll take a commemorative photo together, and then escort you back to JR Ritto Station in our car. Your Kintsugi purchase will be carefully packed—either for immediate carry or international delivery.
The entire visit takes about 90 to 120 mins.
Reservation Process:
- Choose a Piece for Your Visit
Start by browsing our in-stock collection online - the same items will be available during your visit.
Online orders take priority. To reserve an item before your visit, enter the item number (e.g., AT00**) in the form. You can find it at the top of each product page. - Select a Date & Time
Check our calendar and pick a date 7+ days ahead, then select 10:00 / 14:00 / 15:00 meet-up time at JR Ritto Station. - Submit the Reservation Form
Fill out all required fields (marked with *) and submit the form. - Confirm Your Reservation
We will send you a confirmation email with the finalized date and time.
To secure your reservation, please reply to this email by the specified date.
Although no deposit is required, your reservation will only be held once we receive your reply.
Important Notes: It is a must read before submission.
- This service is for overseas visitors who wish to purchase our Kintsugi pieces in person.
- Please make reservations only if you intend to make a purchase.
- Reservations must be made at least 7 days in advance.
- Same-week reservations cannot be accepted, even if our calendar shows availability.
- Our confirmation will be sent from info@isono-revitalizing-office.jp - please check your spam folder if you don't see it.
- We do not sell accessories such as Kintsugi-style necklaces or rings.
- Appointments are subject to availability.
Cancellation Policy:
- We accept cancellations up to 48 hours before your scheduled visit.
- To ensure a smooth experience for all guests, please notify us of any changes as soon as possible.
- Same-day cancellations and no-shows are not permitted.
Availability Calendar
Kintsugi Visit Request Form
By submitting this form, you acknowledge that you have read and understand ourPrivacy Policy andTerms of Service.
Inquiries & Contact
Need help?
The Kintsugi Labo JAPAN is operated by Isono Revitalizing Office LLC.
Message us — we’ll reply within 1–2 business days.
Business Hours:
- Monday–Friday, 9:00 a.m.–5:00 p.m.
- Saturday, Sunday, and National holidays: 9:00 a.m. – 12:00 p.m.
All times are in Japan Standard Time (JST).
Step 1
JR Kyoto Station– Follow signs to Platform 2
Step 2
Board a Local train bound for Yasu or Maibara
Step 3
Ride approx. 25 min → Arrive at JR Ritto Station
Step 4
Exit the gate – our staff will meet you here!
Planning Your Visit
Yes. All visits are by appointment only and must be booked at least 7 days in advance. We offer each guest a private, unhurried experience.
Our showroom is located in Ritto City, Shiga Prefecture—about 25 minutes by train from Kyoto.Guests meet at JR Ritto Station, where our staff will greet you and drive you to the showroom in about 10 minutes.For privacy, the showroom address is not published in advance.
From Kyoto, take a local JR Biwako Line train toward Yasu or Maibara (about 25 minutes).
From Osaka, take the Shinkansen to Kyoto, then transfer to the JR Biwako Line (total about 40–50 minutes).
From Tokyo, take the Shinkansen to Kyoto, then transfer to the JR Biwako Line (about 2 hours 40 minutes total).
Our staff will meet you at JR Ritto Station upon arrival.
You can also use Jorudan to plan your route in real time.
Please allow 90–120 minutes, including pick-up, tea, an introduction to Kintsugi, and browsing time.
Yes. We welcome up to 4 people per visit, including yourself.
Please let us know the number of guests when you book.
Unfortunately, we do not offer restoration services or accept restoration requests.Our focus is on creating finished Kintsugi pieces for thoughtful collection and appreciation.
The Showroom Experience
Your visit includes tea, a live demonstration, a guided introduction to Kintsugi, and time to view and purchase available works.
For full details, please see the “What to Expect During Your Visit” section above.
Our showroom visits are hosted by a knowledgeable Kintsugi storekeeper, but we do not offer direct meetings with the artists.
Our visits are designed as private sales appointments, focused on viewing and purchasing authentic Kintsugi pieces in a quiet, curated setting.
Yes. Full guidance is provided in English by our Kintsugi specialist.
We do not offer hands-on Kintsugi experiences.
Our showroom is dedicated to collectors seeking to acquire authentic, expertly restored pieces through a private, guided consultation.
Acquiring a Kintsugi Piece
Yes. All available works are for sale.We accept major credit cards only (JPY, tax included).
We are not a tax-free retailer.
Prices are consistent with those in our online store and vary depending on the piece.
Most pieces range from $500 to $600 USD. Some start around $400, while others reach higher values, depending on the original vessel, the complexity of the restoration, and the finishing materials, such as pure gold, silver, or colored urushi lacquer.
Please note that in-person purchases are subject to Japanese consumption tax because we are not a tax-free retailer.
Yes. We offer worldwide shipping via DHL Express with secure packaging and full customs documentation.We’re happy to schedule delivery to arrive upon your return, if preferred.
Discover what guests say about finding their piece in Japan
Voices from Kintsugi Collectors
Stephen P. / Florida, USA
★★★★★
The pieces are truly amazing! The authenticity of the presentation and process of explaining the thought behind each piece of Kintsugi!
December, 2024
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