Authentic Kintsugi Flat Matcha bowl, Raku black Kyoto ware

Add a personal touch to your order! To include a personalized message card, simply fill out the optional gift message field on the shopping cart page. We will print it on the back of a beautifully designed card and carefully include it in your package.

• What comes in the box
  Store Card, Care Instructions Card and Certificate of Origin & Quality.
• Packaging box
  Ordered Kintsugi pieces are shipped in a Paulownia wood box (Except for some flatware).

• Post our packing on Instagram Stories
  Distribute our packaging for the Kintsugi piece you ordered through Instagram Stories. Be sure to follow us @kintsugilabo!
• Delivered by
  

• Shipping area
  USA, UK, Canada, Australia, France, Italy, Switzerland, Belgium, Saudi Arabia, Singapore, Malaysia, Ireland, Brazil, Spain and Japan.
  If you're not from one of these countries and wish to purchase our Kintsugi piece, please send us a message in English using the INQUIRY FORM. Thank you.
• Delivery note
  DHL does not deliver to PO Boxes, except in the UAE. Do not enter a P.O. Box for the shipping address on the checkout screen.
• Delivery time for USA, UK, Australia, Canada
  Approx. one week after leaving Japan (excluding Saturdays, Sundays and national holidays)
  This may vary depending on local customs.
• Shipping Conditions
  DAP (Delivered at Place)
  Our items may be subject to taxes & duties in the country of delivery. Check "Duties & Taxes"

We offer free shipping worldwide from Japan.
However, customs duties or import taxes may apply when your order reaches your country's customs office. These charges are not included in our product prices.

📦 What You Need to Know About Duties & Taxes

• We ship on DAP (Delivered At Place) terms. This means that you, the buyer, are responsible for paying any applicable import duties, taxes, or customs fees required by your country.
• To comply with customs laws, we always declare the full value of your order. We can't mark items as lower value to reduce import duties when shipping.
• In most cases where customs duties apply, your local customs office or DHL Express will contact you directly to complete payment before your order is delivered.

📄 Import Duties & Taxes Guide

• For import purposes, our Kintsugi pieces are generally classified as ceramic tableware (HS code: 6912.00).
• Items containing lacquered wood may be classified as lacquerware, which may result in different import duty rates.
• For a detailed overview of estimated import duties and taxes by country, please refer to our Import Duties & Taxes Guide (PDF).

🇺🇸 Special Note for U.S. Customers

• Orders under $800 USD are generally exempt from import duties and taxes.
  *However, this exemption is subject to change based on U.S. Customs policy and trade agreements. We encourage you to confirm current regulations before placing an order.

❗ What Happens If Import Duties Are Not Paid?

Failure to complete customs clearance or pay the required fees may result in:

• Delays in delivery
• Your package being returned to Japan
• Additional costs that we are unable to cover or refund

🌐 Helpful Customs Links:

Here are links to official customs information for major countries:

• 🇺🇸 U.S. Customs & Border Protection
• 🇬🇧 UK Government Tax & Customs
• 🇦🇺 Australian Border Force
• 🇨🇦 Canada Border Services Agency

⚠️ Disclaimer

The above information is for general guidance only. Import duties and taxes vary by country and are subject to change without notice. We recommend that you check with your local customs office for the most accurate and up-to-date information before placing your order.
Thank you for your understanding and support.